My notes on Zurich and Switzerland

For electronics and household goods, Switzerland is a relatively cheap country in Europe. Probably because of lower VAT rates, you get good deals. Keep an eye on Mediamarkt’s promotions. I found the best deals there. Manor also gives radical discounts from time to time. Migros (M-electronics) deals can be noteworthy too. I bought a laptop for instance. The price was good but more importantly it came with two years of warranty.
Two big chains, interdiscount and Fust try to give an impression that everything they sell is on sale, but this is hardly the case. Dell is of course a price leader of online world.
To find really good electronics deals you should go to smaller shops or choose online shopping. For that you can check http://www.toppreise.ch/. It is a good price comparison website. However I never purchased anything from the small shops listed there yet. I am a very strong believer of e-commerce. But it obviously requires caution. For instance Teri, a user from families-in-Zurich group recently posted the following: (I replaced the name with xyz)
posted last week that the on line electronics company xyz.ch
refuses to refund my money for a digital camera that I ordered on June 14th. I have sent them numerous emails saying that i am leaving today for 6 weeks. I have said that i needed the camera that their internet site claimed was in stock at the time of ordering the last two weekends for world cup games and for my summer vacation that i am leaving for today. I have made it clear to them that i will not even be here when the camera arrives and it will be returned anyway.

xyz.ch has ignored my emails, phone calls and my money is still not back in my account.

I feel like they have stolen my money. Do consumers have no rights in this country? the law says i can return anything to an commercial establishment within 5 business days for a full refund.

What can i do? Does anyone have any advice how i can get my 450 francs back? I prepaid into their account. I will NEVER do this again for anything.

Does anyone have any advice on how i can get my money back? I would appreciate tremendously any help or insight that anyone can offer.

Teri,
A very frustrated consumer!